Depending on the way that you were asked to send payments, you may be entitled to reimbursement from your bank. This may be under the Contingent Reimbursement Model (CRM)-for payments on or after 28th May 2019 but before 7th October 2024, or the new Payment Systems Regulator’s (PSR) mandatory reimbursement schemes-from 7th October 2024.
If your bank refuses to reimburse certain payments, it is still worth filing a complaint with the Financial Ombudsman Services, as they still expect for banks to act responsibly towards their customers. You may have a case.
If you would like to make a claim yourself, we have some letter templates that may help you to structure your claim.
If you need support in putting a claim together for your case, we can help with this too. We will put your case together for you to send to your bank’s fraud department.
Getting an email or address for this can be quite tricky, so try to ask for one when you initially report the fraud. If the final response is not what was hoped for, we can help you progress this for the Financial Ombudsman.